RETURNS POLICY
You or the recipient of an order may return an item that has been purchased from zappacostajewels.com if exclusive stock of Zappacosta Jewels is faulty or damaged.
Custom orders whereby customer requests were specifically acted upon are not refundable but a store credit may apply.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
1. Unused, unopened and in original condition
2. Undamaged
3. Returned within 14 days of delivery
In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a Zappacosta Jewels credit note. However, you will pay the delivery costs of the return to Zappacosta Jewels and re-delivery to you. We will not refund initial delivery, wrapping and other fees.
PLEASE RETURN GOODS TO OUR STORE ADDRESS: