Custom Designs
Engraving
Repairs
Redesigning & Remodelling
Resizing
RETURNS POLICY
You or the recipient of an order may return an item that has been purchased from zappacostajewels.com if exclusive stock of Zappacosta Jewels is faulty or damaged.
Custom orders whereby customer requests were specifically acted upon are not refundable but a store credit may apply.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
1. Unused, unopened and in original condition
2. Undamaged
3. Returned within 14 days of delivery
In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a Zappacosta Jewels credit note. However, you will pay the delivery costs of the return to Zappacosta Jewels and re-delivery to you. We will not refund initial delivery, wrapping and other fees.
PLEASE RETURN GOODS TO OUR STORE ADDRESS:
Our custom jewellery design services allows you to bring your ideas to life. Whether you have a clear vision or just an inspiration to start from, our team works closely with you to create a unique piece made just for you. From engagement rings to personalised gifts, we focus on crafting high-quality pieces with expert craftsmanship to turn your concept into truly special heirloom treasures.
At Zappacosta Jewels we offer hand and laser engraving services to add a personal and unique touch to your jewellery. Whether you would like initials, a meaningful date, or a special message engraved inside a ring band, our jewellers can create something truly personal. We can also engrave detailed patterns and designs on the outside or sides of a ring, similar to the decorative engraving seen on the piece shown, adding character to the piece.
Zappacosta Jewels offers a range of jewellery repair, remodelling, re-designing, restoration and valuation services for all your pieces. From laser repairs to restringing necklaces and bracelets, our jewellers carefully handle each item to bring it back to its best condition. Whether it’s fixing a broken chain, repairing a ring, or restringing pearls, we’re here to help keep your jewellery looking and wearing beautifully.
We offer jewellery redesign and remodelling services, allowing you to transform old or unworn pieces into something new and meaningful. Whether you have inherited jewellery, a piece that no longer suits your style, or stones you would like reset, our jewellers can work with you to create a refreshed design.
At Zappacosta Jewels, we offer ring resizing services to ensure your jewellery fits comfortably and securely. Whether a ring needs to be made larger or smaller, our jewellers carefully adjust the size while maintaining the design and structure of the piece. This allows you to continue wearing your favourite rings with the perfect fit.
We offer jewellery valuation services to help you understand the value of your pieces. Whether for insurance, resale, or personal records, our valuations provide a detailed assessment of your jewellery, including its materials, gemstones, and overall craftsmanship. Jewellery pedigree for your family.
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