Terms and Conditions


Welcome to Zappacosta Jewels and thank you for shopping with us.
These Terms and Conditions govern the use of www.zappacostajewels.com ("the website") and the purchase of any goods from it. The website is owned and operated by Zappacosta Jewels Pty Ltd (ACN 104 889 054) (in these terms and conditions referred to as ZJPL or ‘we’ or ‘us’). Should you have any questions, please contact us on 61-2-92321900 prior to ordering from this website.


To keep your data secure when you order from www.zappacostajewels.com, we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology - the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to www.zappacostajewels.com. This will provide you with security when your browser and local network supports the use of encrypted data transmissions. www.zappacostajewels.com utilises the Thawte digital certificate to achieve this.

Prices of goods and services and delivery and other charges displayed on the zappacostajewels.com website are current at the time of display. These prices are subject to variation without notice.
We seek to be accurate in our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.


Orders will not be dispatched until payment in full has been received and we are satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, ZJPL is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.


We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) in our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights 


Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.


It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.


It is the responsibility of the customer to inform ZJPL if an order does not arrive. If you notify us that your order has not arrived by the estimated delivery date, we will make reasonable efforts, including inquiring of our delivery partner, to achieve delivery of the order. We will not be held liable for any loss or damage resulting from late delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
If an item is lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.


Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.


You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at our delivery partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us.
If you do not select the "Recipient to sign for delivery" option, you agree that when our delivery partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.
Goods Damaged or Faulty on Delivery
You may return damaged or faulty goods within 14 days of receipt. In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.


All prices quoted on this site are in Australian dollars. We reserve the right to change our prices at any time without notice.

By accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). We reserve the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Any liability of ZJPL in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of ZJPL be limited to:
1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

The information contained on the website is provided by ZJPL in good faith. To the best of the knowledge of the company, its directors and employees, the information is accurate and current. However, neither ZJPL, nor its directors, officers, employees or consultants make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, ZJPL disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. ZJPL makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You acknowledge and agree that ZJPL does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and ZJPL is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part. You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", ZJPL will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or supplied to others on your behalf, through the website. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. While we will use reasonable efforts in working with our delivery partners so that you receive timely delivery of goods ordered on this website, ZJPL will not be liable to you for any delay in delivery.  

Copyright in this website is property of ZJPL . Material on this website also comprises copyright material and trademarks which are the property of of ZJPL and third parties. This property may only be used for the purposes of browsing the www.zappacostajewels.com website and acquiring goods and services from of ZJPL. All Zappacosta Jewels designed jewellery depicted in this web site is copyright.

If you purchase goods and services from ZJPL or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide ZJPL with current, complete and accurate customer information when asked to do so by ZJPL or an employee, director, contractor or agent of ZJPL in person, by telephone or by means of this website.

All care is taken to ensure that this website and data transmissions from this website or from any IT hardware or software owned by ZJPL are free from viruses. However, it is your responsibility to scan any such data for viruses.